Shipping Policy

Shipping Policy

Shipping rates

  • Standard shipping: flat $3.95 per order — no matter how many masks you get.
  • Priority Shipping (+$2.95, optional at checkout): your order jumps the queue and is processed and shipped first.

Import duties, taxes and customs fees (for orders outside the United States) are not included in the price and are the responsibility of the customer.

Processing time

Orders are processed and leave our warehouse within 2–5 business days after payment. Orders are not processed on weekends or US public holidays. During busy periods (like the holiday season) processing can take a few extra days.

Delivery time

  • United States: 10–15 business days after shipping for most orders. A small share of orders can take up to 25 business days.
  • Canada, UK, Australia: 15–25 business days.
  • Rest of the world: 15–30 business days.

These are estimates. Carrier delays, weather and customs can occasionally make deliveries take longer.

Order tracking

As soon as your order ships, you'll get an email with your tracking number. Tracking can take 3–5 business days to show its first update. Orders with several items may ship in separate packages, each with its own tracking number.

Wrong address

Please double-check your shipping address at checkout. If you made a mistake, email us right away — we can update it only before the order ships. Packages returned because of an incorrect or incomplete address will need to be reshipped at the customer's cost.

Lost, late or stolen packages

  • If your order hasn't arrived within 30 business days of purchase, email us and we'll investigate with the carrier.
  • If your order hasn't arrived within 45 business days of purchase (and the address was correct), we'll send a free replacement or a full refund.
  • If tracking shows the package as delivered but you can't find it, check with neighbors and your local post office first, then contact us. We're not able to replace packages marked delivered that were stolen after delivery, but we'll help you file a claim with the carrier.

Where we ship

We ship to most countries worldwide. If your country isn't available at checkout, email us and we'll check what we can do.

GoofKnits is operated by Ludite Group LLC. Questions? support@goofknits.com — Monday to Friday, 9 AM – 5 PM EST.