Return & Refund Policy

Returns & Refunds

Our 30-day happiness guarantee. If your GoofKnits mask isn't making you (or the lift line) smile, you can return it within 30 days of delivery for a full refund of the item price.

What can be returned

  • Unworn and unwashed items in their original condition and packaging, with tags or proof of purchase.
  • Items that arrived damaged, defective or wrong — these are always covered, and we'll pay for the fix.

What can't be returned

  • Masks that have been worn, washed or damaged after delivery (for hygiene reasons).
  • Shipping fees and Priority Shipping upgrades.
  • Free gift items and items marked final sale.

How to start a return

  1. Email us at support@goofknits.com within 30 days of delivery with your order number and the reason for the return.
  2. We'll reply within 1–2 business days with the return address and instructions. Please don't send anything back before you hear from us — packages sent without a return authorization can't be processed.
  3. Ship the item back with a trackable service. Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

Please email us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund — you won't need to send the item back in most cases.

Exchanges

Want a different face? Email us and we'll help you swap it. The fastest way is to return the original item and place a new order for the one you want.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may need a few extra days to show it.

Late or missing refunds

If it's been more than 10 business days since we confirmed your refund, first check your bank account, then contact your card provider. If you still don't see it, email us at support@goofknits.com and we'll sort it out.

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive store credit for the value of your return.

GoofKnits is operated by Ludite Group LLC. Questions? support@goofknits.com — Monday to Friday, 9 AM – 5 PM EST.